MERCAYO HELP CENTRE
How Can We Help?
Step-by-step help for every screen and setting of your admin, written from the product as it works today.
New to Mercayo?
Start Here, Sign-Up to First Order
11 short articles in the order most stores need them.
START WITH STEP 1Browse
182 Articles in 13 Topics
Plus a glossary of the words you meet in Mercayo and Indian e-commerce.
Help on every screen
Every Admin Screen Has Its Own Article
Press (i) beside a screen's title in your admin and its article opens here, using the same words as the buttons you see.
SEE ALL SCREENS
Help for Every Admin Screen
Each screen of the admin has an (i) button beside its title that opens its article here. These are all of them.
Getting Started2 Articles
Products and Catalogue17 Articles
- Products ListProducts
- The Product EditorProducts
- InventoryProducts › Inventory
- CollectionsProducts › Collections
- CategoriesProducts › Categories
- Fit ListProducts › Fit List
- Gift CardsProducts › Gift Cards
- Back-in-Stock RequestsProducts › Back in Stock
- Digital ProductsProducts › Digital
- Bulk Editing and the TrashProducts
- Media LibraryOnline Store › Media
- Locations and TransfersProducts › Inventory › Locations
- Marketplace SellersProducts › Sellers
- SKUs, Barcodes and LabelsProducts › Inventory › Barcode Labels
- Product ApprovalsProducts › Product Approvals
- Seller PayoutsProducts › Seller Payouts
- Stock CountsProducts › Inventory › Counts
Orders and Fulfilment14 Articles
- Orders ListOrders
- Order PageOrders
- Packing Slips and LabelsOrders
- ShipmentsOrders › Shipments
- Shipment PageOrders › Shipments
- Failed Deliveries (NDR)Orders › Shipments › NDR
- ReturnsOrders › Exchanges › Returns
- ExchangesOrders › Exchanges
- Exchange PageOrders › Exchanges
- Abandoned BagsOrders › Abandoned Bags
- Draft Orders and Payment LinksOrders › Drafts
- Quotes for BusinessesOrders › Quotes
- Credit Terms and DuesOrders › Credit and Dues
- Invoices and the GSTR-1 ExportOrders › Invoices
Customers and Loyalty9 Articles
- Customers ListCustomers
- Customer PageCustomers › a customer
- InboxCustomers › Inbox
- Store CreditCustomers › Store Credit
- RewardsCustomers › Rewards
- ReferralsCustomers › Referrals
- Customer Segments and RFM GroupsCustomers › Segments
- Business AccountsCustomers › Businesses
- Price Lists and Customer GroupsCustomers › Price Lists
Marketing and Discounts15 Articles
- DiscountsMarketing › Discounts
- Discount EditorMarketing › Discounts
- Offer ReportMarketing › Discounts
- Import and Export OffersMarketing › Discounts
- ReviewsMarketing › Reviews
- QuestionsMarketing › Reviews › Questions
- SubscribersMarketing › Subscribers
- Sign-Up Popup and FormsMarketing › Subscribers › Popup and Forms
- WhatsAppMarketing › WhatsApp
- WhatsApp MessagesMarketing › WhatsApp › Messages
- WhatsApp TemplatesMarketing › WhatsApp › Templates
- AffiliatesMarketing › Affiliates
- Sales Channels and Product FeedsOnline Store › Sales Channels
- Push Notifications to ShoppersMarketing › Push Notifications
- Email and SMS CampaignsMarketing › Campaigns
Online Store13 Articles
- ThemeOnline Store › Theme
- DesignsOnline Store › Designs
- Section StylesOnline Store › Theme › Section Styles
- EditorOnline Store › Editor
- PagesOnline Store › Pages
- FormsOnline Store › Forms
- MenusOnline Store › Menus
- URL RedirectsOnline Store › Menus › URL Redirects
- BlogOnline Store › Blog
- ReelsOnline Store › Reels
- TranslateSettings › Languages and Currencies › Translate
- Product FiltersSettings › Product Filters
- SearchSettings › Search
Settings34 Articles
- SettingsSettings
- Store DetailsSettings › Store Details
- BrandSettings › Brand
- PaymentsSettings › Payments
- Checkout and CODSettings › Checkout and COD
- COD Rules and PIN CodesSettings › COD Rules and PIN Codes
- Shipping and DeliverySettings › Shipping and Delivery
- Courier AccountsSettings › Couriers
- Labels and PickupsSettings › Labels and Pickups
- TaxesSettings › Taxes
- InvoicesSettings › Invoices
- NotificationsSettings › Notifications
- Staff and RolesSettings › Staff and Roles
- Store PoliciesSettings › Policies
- Returns and Exchanges SettingsSettings › Returns and Exchanges
- Exchange ReasonsSettings › Returns and Exchanges › Exchange Reasons
- Reviews and Questions SettingsSettings › Reviews and Questions
- Bag and Wishlist SettingsSettings › Bag and Wishlist
- Shopper Accounts SettingsSettings › Shopper Accounts
- Rewards and Credit SettingsSettings › Rewards and Credit
- Bag Reminders SettingsSettings › Bag Reminders
- Online Store SettingsSettings › Online Store
- Product Page SettingsSettings › Product Page
- Sign-In and Security SettingsSettings › Sign-In and Security
- Admin and Reports SettingsSettings › Admin and Reports
- Discount SettingsSettings › Discounts
- More SettingsSettings › More Settings
- DomainsSettings › Domains
- Languages and CurrenciesSettings › Languages and Currencies
- LocalizationSettings › Localization
- Pixels, Cookies and AppSettings › Pixels, Cookies and App
- Import and ExportSettings › Import and Export
- Support AccessSettings › Mercayo Support Access
- Activity LogSettings › Activity Log
Analytics and Reports6 Articles
Billing and Plans2 Articles
Your Account and Team2 Articles
Still Need Help?
Write to Mercayo's support with your store's address and what you were doing. Your admin's Help page has the details.