Orders and Fulfilment
Orders, COD confirmation, packing slips, shipments, failed deliveries, returns, exchanges, refunds and invoices.
Orders List
Find, filter and act on every order, from COD orders waiting for a call to parcels ready for a courier label.
OrdersOrder Page
Everything about one order on one page: its progress, items and totals, timeline and notes, payment, parcel, GST invoice, refunds and the next step.
OrdersUnconfirmed COD Orders
How COD confirmation codes, the staff call and WhatsApp confirmation work on your orders, and the daily routine for the Unconfirmed tab.
Packing Slips and Labels
Make courier labels for many orders at once with GENERATE LABELS, and print packing slips one to a sheet for the parcels.
OrdersShipments
Every parcel your store has sent with a connected courier, grouped by stage from waiting for pickup to delivered or returned.
Orders › ShipmentsShipment Page
One parcel's full story: its courier, AWB, weight, cash to collect, pickup, the whole tracking timeline and any failed delivery.
Orders › ShipmentsFailed Deliveries (NDR)
When a courier cannot deliver, tell them what to do before their deadline: try again, use a new phone or address, or bring the parcel back.
Orders › Shipments › NDRReturns
Shoppers asking to send items back for their money: approve or decline each request, mark the items received, refund on the order.
Orders › Exchanges › ReturnsExchanges
The queue of shoppers asking to swap a delivered item for the same one again or a different size, from waiting to completed.
Orders › ExchangesExchange Page
Take one exchange through its steps: approve or decline, the return parcel, receiving the item, shipping the replacement and completing it.
Orders › ExchangesRefunds
Refund an order in full or in part, to the original payment, as cash or bank transfer you record, or as store credit, with credit notes and stock handled for you.
Cancel an Order
Who can cancel an order and when, and exactly what happens to stock, offers, payments, store credit, the GST invoice and the shopper.
GST Invoices and Credit Notes
How Mercayo issues GST tax invoices, bills of supply and credit notes for your orders, how they are numbered, and where you and shoppers download them.
Abandoned Bags
Shoppers who reached checkout, gave a phone or email and left: what they left, the reminders they got, and which bags came back as orders.
Orders › Abandoned BagsDraft Orders and Payment Links
Take an order yourself, for a customer on WhatsApp, the phone or in your shop: add items, a staff discount and codes, choose cash on delivery or a Razorpay payment link, and share the link.
Orders › DraftsEdit an Order
Change the items, address or delivery of an unshipped order: how editing works, what replaces the old order, how the difference is refunded or collected, resending emails and bulk notes and cancels.
Orders › an order › EDIT ORDERQuotes for Businesses
A business buyer asks for a quote from their bag; you set a price for each item, the terms and a validity date, and send it; they order it at those prices in one tap, on their terms.
Orders › QuotesCredit Terms and Dues
Let approved businesses order now and pay within their terms, up to their credit limit. See what each one owes, record their payments, send reminders and share a statement of account.
Orders › Credit and DuesInvoices and the GSTR-1 Export
Every GST invoice and credit note in one screen with totals, and an export for GSTR-1: the b2b, b2cl, b2cs, cdnr, cdnur, hsn, exp, nil and docs files in one ZIP, with or without the PDFs.
Orders › InvoicesRTO Shield
A risk score from 0 to 100 on every cash on delivery order, with the reasons in plain words, and the actions you choose for medium and high risk: hold for a call, ask for the code, or ask for part payment.
Settings › Checkout and COD › RTO Shield
Write to Mercayo's support with your store's address and what you were doing. Your admin's Help page has the details.
CONTACT SUPPORT