How-To Guides
End-to-end guides: run a sale, COD with codes, GST invoices, your own domain, WhatsApp, Hindi, imports.
Run a Sale
Plan and run a festival or end-of-season sale end to end: choose the offer, set dates in India time, show labels and countdowns, open the /sale page, tell shoppers, and read the results afterwards.
Cut Fake COD Orders with Confirmation Codes
A step-by-step plan against fake and refused cash on delivery orders: a code on the shopper's phone, a staff call, automatic clean-up, limits and part payment, and how to tell if it works.
Partial COD
Take a small COD charge or an advance online and the rest in cash: set it up, see exactly what shoppers pay with worked examples, and what happens when a parcel is refused.
Dependent Dropdowns, Step by Step
Let shoppers pick in two or three linked steps (Brand then Model, Metal then Purity then Size, Country then State then City) on any product, without making a variant for every choice.
GST Invoices for Your Store
From GST registration to a month's paperwork: set up Taxes and HSN rates, choose when invoices are issued, how CGST, SGST and IGST are split, credit notes, business invoices, and what to give your CA.
Returns and Exchanges, End to End
Set up exchanges and returns for a refund, then handle each request from the shopper's ask to the replacement or refund: approvals, pickups, receiving, stock, refunds and credit notes.
Connect Your Own Domain
Connect yourbrand.in to your Mercayo store step by step with GoDaddy, Hostinger, BigRock or Cloudflare: the TXT and routing records, the free certificate, the primary address and keeping email working.
Connect Cloudflare
Domain on Cloudflare? Give Mercayo a token for that one domain and it adds and checks your store's DNS records, your admin address and your email records for you.
Settings › DomainsYour Admin on Your Own Domain
Open your admin at admin.yourbrand.in. Your team signs in there, two-step sign-in included, and it opens your store only.
Settings › DomainsSet Up WhatsApp for Your Store
What WhatsApp does on Mercayo (order updates, COD buttons, bag reminders, back in stock, codes and offers), branded as your store, from Mercayo's number or your own, and the switches to turn on.
Sell in Hindi and Other Languages
Open your store in Hindi (or another Indian language) step by step: add the language, check Mercayo's words, translate your products, pages and menus, and make it easy for shoppers to switch.
Design Your Store with the Theme Editor
A design session from start to finish: pick a preset, set your colours, fonts and logo, mix the layouts of each part with Section Styles, lay out your home page, build menus, and check it on a phone.
Import from Shopify
Move your Shopify catalogue and customers to Mercayo: export the CSV files from Shopify, check them in Mercayo, read the preview, import, and finish what files cannot carry.
Import from WooCommerce
Move your WooCommerce catalogue to Mercayo: export the products CSV with all columns, check it in Mercayo, understand how variable products and categories come across, and import.
Free Delivery Over an Amount
Offer free delivery above a bag value, the two ways Mercayo can do it (a rate's Free Above amount, or a free delivery offer), what shoppers see, and how to check it.
Ship with Shiprocket
From connecting your Shiprocket account to a delivered parcel: the API user and webhook, the courier rule, labels in bulk, pickups, automatic tracking and answering failed deliveries.
Recover Abandoned Bags
Win back shoppers who reached checkout and left: switch on bag reminders, choose timing, channel and a code, watch what is recovered, and fix the reasons bags are left.
Profit & Loss, Step by Step
A plain guide to knowing your real profit: what to set up once, what to check each day and each week, how to read every line, and the mistakes that make the number wrong.
Analytics › Profit & Loss
Write to Mercayo's support with your store's address and what you were doing. Your admin's Help page has the details.
CONTACT SUPPORT