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Results for “WhatsApp”: 52 Articles All Topics
- How-To Guides
Set Up WhatsApp for Your Store
What WhatsApp does on Mercayo (order updates, COD buttons, bag reminders, back in stock, codes and offers), branded as your store, from Mercayo's number or your own, and the switches to turn on.
- Marketing and Discounts
WhatsApp
Order updates, COD confirmation, reminders and offers on WhatsApp, branded as your store, from Mercayo's number or your own: each message's approval and switch, this month's cost and who said yes or STOP.
Marketing › WhatsApp - Marketing and Discounts
WhatsApp Messages
The log of every WhatsApp message your store sent or held back, with delivery and read receipts, what each cost, the shoppers' replies (STOP, START, COD buttons) and how to stop messages to a number.
Marketing › WhatsApp › Messages - Marketing and Discounts
WhatsApp Templates
Mercayo's approved templates for your order messages, your own offer templates with blanks, submitting them to WhatsApp for approval, and sending an approved offer to your WhatsApp subscribers.
Marketing › WhatsApp › Templates - Orders and Fulfilment
Abandoned Bags
Shoppers who reached checkout, gave a phone or email and left: what they left, the reminders they got, and which bags came back as orders.
Orders › Abandoned Bags - Your Account and Team
Accept an Invitation to a Store
Someone invited you to help run their store. Open the link, sign in or create your account, and accept; what each invitation error means.
- Products and Catalogue
Back-in-Stock Requests
Shoppers leave their email or WhatsApp number on a sold-out item; when it is back, Mercayo tells each one once. See who is waiting, what is most wanted, and the low-stock email for your team.
Products › Back in Stock - Settings
Bag Reminders Settings
Remind shoppers who reached checkout and did not order: up to three reminders by email or WhatsApp, quiet hours at night, a code to offer, and how abandoned and recovered bags are counted.
Settings › Bag Reminders - Orders and Fulfilment
Cancel an Order
Who can cancel an order and when, and exactly what happens to stock, offers, payments, store credit, the GST invoice and the shopper.
- Troubleshooting
COD Codes Not Arriving
Shoppers do not get the 6-digit code that confirms a cash on delivery order, or the code is refused: credits, limits, WhatsApp or SMS, expired codes, and what to check first.
- Your Account and Team
Contact Mercayo Support
The admin's Help page: support requests to Mercayo with your store attached, how fast we answer on your plan, Mercayo's email and WhatsApp, the Help Centre, letting our team look at your store safely, and billing.
Account menu › Help - Your Account and Team
Delete Your Data
How to have Mercayo delete your account, your store's data, or what Mercayo holds from a connected Meta (WhatsApp or Facebook) account, and what we must keep by law.
Account menu › Help - Orders and Fulfilment
Draft Orders and Payment Links
Take an order yourself, for a customer on WhatsApp, the phone or in your shop: add items, a staff discount and codes, choose cash on delivery or a Razorpay payment link, and share the link.
Orders › Drafts - Online Store
Menus
Build the links in your header, phone menu and footer: items, columns, pictures, tags and icons, dragged into order and live as soon as you save.
Online Store › Menus - Settings
More Settings
Settings without a page of their own yet: the blog, the contact form and its emails, the floating WhatsApp and back-to-top buttons, and the sign-up popup.
Settings › More Settings - Billing and Plans
Notification Credits (Wallet)
The prepaid balance your store spends on SMS, WhatsApp and email messages to shoppers: your plan's monthly bundle, topping up with a GST invoice, low balance alerts and the statement.
Wallet - Settings
Notifications
Every email and message your store sends, to shoppers, to your team and from Mercayo: when each goes, its channels and price, previews, tests and the latest messages.
Settings › Notifications - How-To Guides
Recover Abandoned Bags
Win back shoppers who reached checkout and left: switch on bag reminders, choose timing, channel and a code, watch what is recovered, and fix the reasons bags are left.
- Settings
Shopper Accounts Settings
How shoppers sign in to your store (email code, phone code by WhatsApp or SMS, Google), guest checkout, and the numbers behind your customer segments.
Settings › Shopper Accounts - Marketing and Discounts
Sign-Up Popup and Forms
Set up the sign-up popup (its words, picture and welcome offer, when and where it opens), the footer's sign-up band, and the floating WhatsApp and back-to-top buttons.
Marketing › Subscribers › Popup and Forms - Marketing and Discounts
Subscribers
The people who joined your list by email or WhatsApp from the footer, the popup or a sign-up section, with the proof of their consent, confirmation, unsubscribes and export.
Marketing › Subscribers - Orders and Fulfilment
Unconfirmed COD Orders
How COD confirmation codes, the staff call and WhatsApp confirmation work on your orders, and the daily routine for the Unconfirmed tab.
- Settings
Admin and Reports Settings
What Home opens on and when stock counts as low, what the bell shows, whether store visits are recorded for Analytics, and the sign-up forms.
Settings › Admin and Reports - Billing and Plans
Billing FAQ
Straight answers about Mercayo's plans, the free trial, paying, GST invoices, upgrades, failed payments, limited mode, cancelling, credit and message costs.
- Customers and Loyalty
Business Accounts
Sell to businesses as well as shoppers. Businesses apply for a trade account with their GSTIN, you approve each one, set its payment terms, credit limit and prices, and its people buy at those prices.
Customers › Businesses - Settings
Checkout and COD
Every setting of your checkout, cash on delivery with its fee, limit, confirmation code and part payment, online payments, order clean-up and the thank-you page.
Settings › Checkout and COD - How-To Guides
Connect Your Own Domain
Connect yourbrand.in to your Mercayo store step by step with GoDaddy, Hostinger, BigRock or Cloudflare: the TXT and routing records, the free certificate, the primary address and keeping email working.
- Getting Started
Create Your Store
Sign up with your mobile number or email, confirm the 6-digit code, choose your store's name and address, and start your free trial.
- Orders and Fulfilment
Credit Terms and Dues
Let approved businesses order now and pay within their terms, up to their credit limit. See what each one owes, record their payments, send reminders and share a statement of account.
Orders › Credit and Dues - Customers and Loyalty
Customers List
Everyone who ordered from you or made an account, with what they spent, their segments (New, Returning, VIP, At Risk, COD Only, RTO-Prone), search, tags, sorting and CSV export.
Customers - How-To Guides
Cut Fake COD Orders with Confirmation Codes
A step-by-step plan against fake and refused cash on delivery orders: a code on the shopper's phone, a staff call, automatic clean-up, limits and part payment, and how to tell if it works.
- How-To Guides
Design Your Store with the Theme Editor
A design session from start to finish: pick a preset, set your colours, fonts and logo, mix the layouts of each part with Section Styles, lay out your home page, build menus, and check it on a phone.
- Marketing and Discounts
Discount Codes
Codes shoppers type in the bag or at checkout: making one, thousands of one-time codes for influencers, links that apply a code, codes on product pages and limits per customer.
- Online Store
Editor
Lay out every page of your store with sections: add, arrange and fill them in a live preview, keep a private draft, publish when ready, and go back to any version.
Online Store › Editor - Troubleshooting
Emails Not Arriving
Shoppers or your team are not getting order emails, alerts or codes: how to see what Mercayo sent, and the real reasons an email does not go or does not land.
- Glossary
Glossary
The words you meet in Mercayo and in Indian e-commerce, from AWB and COD to HSN, NDR, place of supply and RTO, each explained with where to read more.
- Orders and Fulfilment
Order Page
Everything about one order on one page: its progress, items and totals, timeline and notes, payment, parcel, GST invoice, refunds and the next step.
Orders - Troubleshooting
Payments Not Working
Shoppers cannot pay online, payments do not confirm, or paid orders are cancelled: what each checkout message means and how to fix it.
- Troubleshooting
Photo Upload Problems
A photo or picture will not upload, is refused, or looks blurry: the file types and sizes Mercayo takes for products, logos, icons and banners, and every upload message explained.
- Billing and Plans
Plans and Billing
Your Mercayo plan in Settings › Billing: the plans and their limits, paying online by subscription or by bank transfer, upgrading, switching, cancelling, Mercayo credit and your GST invoices.
Settings › Billing
Write to Mercayo's support with your store's address and what you were doing. Your admin's Help page has the details.
CONTACT SUPPORT