Your Account and Team
Signing in, two-step sign-in, invitations, several stores and contacting support.
Signing In
How to sign in to your Mercayo admin, set or reset your password with a 6-digit code, and what happens with two-step sign-in.
Change Your Password
Change the password you sign in to the Mercayo admin with, from the account menu, and what to do if you never set one.
Two-Step Sign-In
Protect your account with a code from an authenticator app: set it up, save your recovery codes, move it to a new phone, and what your store can require.
Accept an Invitation to a Store
Someone invited you to help run their store. Open the link, sign in or create your account, and accept; what each invitation error means.
Contact Mercayo Support
The admin's Help page: support requests to Mercayo with your store attached, how fast we answer on your plan, Mercayo's email and WhatsApp, the Help Centre, letting our team look at your store safely, and billing.
Account menu › HelpDelete Your Data
How to have Mercayo delete your account, your store's data, or what Mercayo holds from a connected Meta (WhatsApp or Facebook) account, and what we must keep by law.
Account menu › HelpSwitching Between Stores
One Mercayo account can be on several stores. Choose a store when you sign in, switch from the account menu, and keep each store's data apart.
Install the Admin and Get Alerts
Install the Mercayo admin on your phone or computer like an app, turn on alerts for new orders, failed deliveries, returns and exchanges, manage your devices, and the new-order sound.
Settings › Admin App and Alerts
Write to Mercayo's support with your store's address and what you were doing. Your admin's Help page has the details.
CONTACT SUPPORT