Customers and Loyalty
Customers, the inbox, store credit, rewards and referrals.
Customers List
Everyone who ordered from you or made an account, with what they spent, their segments (New, Returning, VIP, At Risk, COD Only, RTO-Prone), search, tags, sorting and CSV export.
CustomersCustomer Page
One customer in full: what they spent, their orders, contact and marketing consent, addresses, store credit, rewards tier, referrals, gift cards, tags, notes and a timeline.
Customers › a customerInbox
Messages shoppers send through your store's contact form: read them, reply by email, mark them done or spam, and how the form keeps spam out.
Customers › InboxStore Credit
Money your customers hold to spend in your store: who holds what, the full ledger, giving or taking back credit by mobile number, and the settings that control it.
Customers › Store CreditRewards
Spend tiers that pay cashback into store credit: set up tiers like Silver and Gold, what each earns, how spend is counted, and moving a customer by hand.
Customers › RewardsReferrals
Refer and earn: customers share a code, and when a friend's first order is delivered both get store credit. The rules, the invitations list, top referrers and every setting.
Customers › ReferralsCustomer Segments and RFM Groups
Group customers by how recently, how often and how much they bought, or by your own rules over orders, spend, tags and place, and send a campaign to any group.
Customers › SegmentsBusiness Accounts
Sell to businesses as well as shoppers. Businesses apply for a trade account with their GSTIN, you approve each one, set its payment terms, credit limit and prices, and its people buy at those prices.
Customers › BusinessesPrice Lists and Customer Groups
Give business buyers their own prices. A price list sets fixed prices or a percentage off, by variant, product or category; a customer group puts businesses and customers on that list.
Customers › Price Lists
Write to Mercayo's support with your store's address and what you were doing. Your admin's Help page has the details.
CONTACT SUPPORT