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Results for “Returns”: 43 Articles All Topics
- Orders and Fulfilment
Returns
Shoppers asking to send items back for their money: approve or decline each request, mark the items received, refund on the order.
Orders › Exchanges › Returns - Settings
Returns and Exchanges Settings
Let shoppers ask for an exchange or a return for a refund from their order page: the windows, unboxing videos, who pays to send the replacement, and your return address.
Settings › Returns and Exchanges - How-To Guides
Returns and Exchanges, End to End
Set up exchanges and returns for a refund, then handle each request from the shopper's ask to the replacement or refund: approvals, pickups, receiving, stock, refunds and credit notes.
- Settings
Exchange Reasons
The reasons shoppers choose when they ask for an exchange: add, reword, order and hide them, mark which are the store's fault and which allow a size change, and choose your size categories.
Settings › Returns and Exchanges › Exchange Reasons - Your Account and Team
Install the Admin and Get Alerts
Install the Mercayo admin on your phone or computer like an app, turn on alerts for new orders, failed deliveries, returns and exchanges, manage your devices, and the new-order sound.
Settings › Admin App and Alerts - Online Store
Pages
Your store's own pages such as About, FAQ, Contact and size guides: add them from a starter, publish or hide them, change their address and search listing.
Online Store › Pages - Analytics and Reports
RTO Report and PIN Codes
See where, what and how cash-on-delivery parcels come back, what refused parcels cost you, and act on the PIN codes that return the most.
Analytics › RTO - Settings
Store Policies
Your six policy pages (terms, privacy, shipping, returns, contact and grievance, cancellation), written by Mercayo from your store details, edited by you and published before launch.
Settings › Policies - Getting Started
Write Your Policies
Mercayo writes your six store policies from your details and settings. Read them, edit what is not true for you, and publish all six before launch.
Settings › Store Policies - Marketing and Discounts
Affiliates
Pay influencers and partners a commission on the sales they bring: add affiliates with a link and a code, how orders are attributed, when commission is approved, and recording payouts.
Marketing › Affiliates - Analytics and Reports
Analytics
Your store's numbers in ten tabs, from Live and Overview to Sales, Orders, Products, Customers, Traffic, Discounts, Inventory and Finance, with what every number means and how it is counted.
Analytics - Products and Catalogue
Back-in-Stock Requests
Shoppers leave their email or WhatsApp number on a sold-out item; when it is back, Mercayo tells each one once. See who is waiting, what is most wanted, and the low-stock email for your team.
Products › Back in Stock - Settings
Checkout and COD
Every setting of your checkout, cash on delivery with its fee, limit, confirmation code and part payment, online payments, order clean-up and the thank-you page.
Settings › Checkout and COD - Online Store
Editor
Lay out every page of your store with sections: add, arrange and fill them in a live preview, keep a private draft, publish when ready, and go back to any version.
Online Store › Editor - Orders and Fulfilment
Exchanges
The queue of shoppers asking to swap a delivered item for the same one again or a different size, from waiting to completed.
Orders › Exchanges - Orders and Fulfilment
Failed Deliveries (NDR)
When a courier cannot deliver, tell them what to do before their deadline: try again, use a new phone or address, or bring the parcel back.
Orders › Shipments › NDR - Orders and Fulfilment
GST Invoices and Credit Notes
How Mercayo issues GST tax invoices, bills of supply and credit notes for your orders, how they are numbered, and where you and shoppers download them.
- Products and Catalogue
Inventory
See what is on your shelf, what orders hold and what shoppers can still buy, adjust stock with a reason, and read every change in the stock history.
Products › Inventory - Settings
Invoices
How your GST invoices, bills of supply and credit notes are numbered and look (terms, logo, signature), when the invoice is issued, and the GST rate on delivery, the COD fee and gift wrap.
Settings › Invoices - Troubleshooting
Launch Is Blocked
LAUNCH MY STORE is greyed out or refused: each item on Before You Launch, what makes it Done, and the less obvious reasons it stays open.
- Products and Catalogue
Marketplace Sellers
Turn your store into a marketplace. Sellers apply with their PAN, GSTIN and bank account, you check their KYC and documents, approve them, and each gets a seller panel of their own.
Products › Sellers - Online Store
Menus
Build the links in your header, phone menu and footer: items, columns, pictures, tags and icons, dragged into order and live as soon as you save.
Online Store › Menus - Settings
Notifications
Every email and message your store sends, to shoppers, to your team and from Mercayo: when each goes, its channels and price, previews, tests and the latest messages.
Settings › Notifications - Marketing and Discounts
Offer Report
How one discount did from confirmed orders: orders, sales, discount given, average order with and without it, new and returning shoppers, COD and prepaid, day by day, top products, a CSV, and its card label.
Marketing › Discounts - Orders and Fulfilment
Orders List
Find, filter and act on every order, from COD orders waiting for a call to parcels ready for a courier label.
Orders - Troubleshooting
Payments Not Working
Shoppers cannot pay online, payments do not confirm, or paid orders are cancelled: what each checkout message means and how to fix it.
- Analytics and Reports
Profit & Loss
Your real profit each day after product cost, shipping, gateway and COD fees, RTO, refunds, ads and your own costs, with the figures your couriers and Razorpay report filled in for you.
Analytics › Profit & Loss - How-To Guides
Profit & Loss, Step by Step
A plain guide to knowing your real profit: what to set up once, what to check each day and each week, how to read every line, and the mistakes that make the number wrong.
Analytics › Profit & Loss - Customers and Loyalty
Rewards
Spend tiers that pay cashback into store credit: set up tiers like Silver and Gold, what each earns, how spend is counted, and moving a customer by hand.
Customers › Rewards - Orders and Fulfilment
RTO Shield
A risk score from 0 to 100 on every cash on delivery order, with the reasons in plain words, and the actions you choose for medium and high risk: hold for a call, ask for the code, or ask for part payment.
Settings › Checkout and COD › RTO Shield - Online Store
Search
Teach your store's search the words your shoppers use: try a search, choose the suggestions, add synonyms and words to ignore, pin or hide products, and send searches to a page.
Settings › Search - Analytics and Reports
Search Terms and Product Insights
What shoppers search your store for (and the searches that found nothing), each product's views, conversion, sales and profit, and profit by product from the costs you enter.
Analytics › Reports - Products and Catalogue
Seller Payouts
What each seller is owed, the statements you pay them by, your commission rules and the 1% TCS you report in GSTR-8.
Products › Seller Payouts - Settings
Settings
The Settings home groups every part of how your store runs into tiles, each showing where it stands now, from COD and delivery prices to your team.
Settings - Settings
Store Details
Your legal name, address, customer care and grievance officer, and your dispatch and refund promises. They fill your policies, and the needed ones must be filled before launch.
Settings › Store Details - Settings
Taxes
Your GST registration, whether your prices include GST, and your GST rates by HSN code. Checkout and every order are taxed from these.
Settings › Taxes - Getting Started
The Admin on Your Phone
Run your store from a phone: the bottom bar, the More sheet, search, and how lists, orders and settings adapt to a small screen.
- Getting Started
The Home Screen
What every card on your admin's Home shows, how its numbers are counted, and how to pick the dates it covers.
Home - Getting Started
The Setup Guide
The ten steps on Home that take a new store to launch, which ones are needed, how each one is ticked off, and how sample products work.
Home › Set Up Your Store - Online Store
Theme
Every look setting of your store in one screen with a live preview: presets, colours, fonts, shapes, header, cards, product page, bag, motion, logo and sharing.
Online Store › Theme
Write to Mercayo's support with your store's address and what you were doing. Your admin's Help page has the details.
CONTACT SUPPORT