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Results for “Razorpay”: 28 Articles All Topics
- Orders and Fulfilment
Draft Orders and Payment Links
Take an order yourself, for a customer on WhatsApp, the phone or in your shop: add items, a staff discount and codes, choose cash on delivery or a Razorpay payment link, and share the link.
Orders › Drafts - Troubleshooting
Launch Is Blocked
LAUNCH MY STORE is greyed out or refused: each item on Before You Launch, what makes it Done, and the less obvious reasons it stays open.
- Settings
Payments
Connect your own Razorpay account so shoppers can pay by UPI, cards, netbanking and wallets, with the money going straight to you.
Settings › Payments - Troubleshooting
Payments Not Working
Shoppers cannot pay online, payments do not confirm, or paid orders are cancelled: what each checkout message means and how to fix it.
- Analytics and Reports
Profit & Loss
Your real profit each day after product cost, shipping, gateway and COD fees, RTO, refunds, ads and your own costs, with the figures your couriers and Razorpay report filled in for you.
Analytics › Profit & Loss - Orders and Fulfilment
Refunds
Refund an order in full or in part, to the original payment, as cash or bank transfer you record, or as store credit, with credit notes and stock handled for you.
- Products and Catalogue
Seller Payouts
What each seller is owed, the statements you pay them by, your commission rules and the 1% TCS you report in GSTR-8.
Products › Seller Payouts - Getting Started
Set Up Payments
Take cash on delivery from day one, then connect your own Razorpay account for UPI, cards, netbanking and wallets, test it, and go live.
Settings › Payments - Billing and Plans
Billing FAQ
Straight answers about Mercayo's plans, the free trial, paying, GST invoices, upgrades, failed payments, limited mode, cancelling, credit and message costs.
- Settings
Checkout and COD
Every setting of your checkout, cash on delivery with its fee, limit, confirmation code and part payment, online payments, order clean-up and the thank-you page.
Settings › Checkout and COD - Settings
COD Rules and PIN Codes
Ask risky cash-on-delivery orders for part payment, offer online payment only, add a COD fee or hold them for a call by your own rules; turn COD off for PIN codes; the Mercayo Trust Network.
Settings › COD Rules and PIN Codes - How-To Guides
Cut Fake COD Orders with Confirmation Codes
A step-by-step plan against fake and refused cash on delivery orders: a code on the shopper's phone, a staff call, automatic clean-up, limits and part payment, and how to tell if it works.
- How-To Guides
Dependent Dropdowns, Step by Step
Let shoppers pick in two or three linked steps (Brand then Model, Metal then Purity then Size, Country then State then City) on any product, without making a variant for every choice.
- Orders and Fulfilment
Edit an Order
Change the items, address or delivery of an unshipped order: how editing works, what replaces the old order, how the difference is refunded or collected, resending emails and bulk notes and cancels.
Orders › an order › EDIT ORDER - Glossary
Glossary
The words you meet in Mercayo and in Indian e-commerce, from AWB and COD to HSN, NDR, place of supply and RTO, each explained with where to read more.
- Orders and Fulfilment
GST Invoices and Credit Notes
How Mercayo issues GST tax invoices, bills of supply and credit notes for your orders, how they are numbered, and where you and shoppers download them.
- How-To Guides
GST Invoices for Your Store
From GST registration to a month's paperwork: set up Taxes and HSN rates, choose when invoices are issued, how CGST, SGST and IGST are split, credit notes, business invoices, and what to give your CA.
- Getting Started
Launch Your Store
What must be done before launch, the opening-soon password page, paying for a plan, and what changes the moment you press LAUNCH MY STORE.
Settings › Launch - Billing and Plans
Notification Credits (Wallet)
The prepaid balance your store spends on SMS, WhatsApp and email messages to shoppers: your plan's monthly bundle, topping up with a GST invoice, low balance alerts and the statement.
Wallet - Orders and Fulfilment
Order Page
Everything about one order on one page: its progress, items and totals, timeline and notes, payment, parcel, GST invoice, refunds and the next step.
Orders - Orders and Fulfilment
Orders List
Find, filter and act on every order, from COD orders waiting for a call to parcels ready for a courier label.
Orders - Troubleshooting
Orders Not Showing
A shopper says they ordered but you cannot find it in Orders: the tabs, filters and searches to check, orders waiting for payment, automatic cancelling and checkouts that never finished.
- How-To Guides
Partial COD
Take a small COD charge or an advance online and the rest in cash: set it up, see exactly what shoppers pay with worked examples, and what happens when a parcel is refused.
- Billing and Plans
Plans and Billing
Your Mercayo plan in Settings › Billing: the plans and their limits, paying online by subscription or by bank transfer, upgrading, switching, cancelling, Mercayo credit and your GST invoices.
Settings › Billing - How-To Guides
Profit & Loss, Step by Step
A plain guide to knowing your real profit: what to set up once, what to check each day and each week, how to read every line, and the mistakes that make the number wrong.
Analytics › Profit & Loss - Orders and Fulfilment
RTO Shield
A risk score from 0 to 100 on every cash on delivery order, with the reasons in plain words, and the actions you choose for medium and high risk: hold for a call, ask for the code, or ask for part payment.
Settings › Checkout and COD › RTO Shield - Settings
Settings
The Settings home groups every part of how your store runs into tiles, each showing where it stands now, from COD and delivery prices to your team.
Settings - Getting Started
The Setup Guide
The ten steps on Home that take a new store to launch, which ones are needed, how each one is ticked off, and how sample products work.
Home › Set Up Your Store
Write to Mercayo's support with your store's address and what you were doing. Your admin's Help page has the details.
CONTACT SUPPORT