Change Your Password

Change the password you sign in to the Mercayo admin with, from the account menu, and what to do if you never set one.

Last updated 19 October 2026

You can change your sign-in password at any time from the admin. Your password belongs to you, not to a store: the same password signs you in to every store you are on.

Change It

  1. Open your account menu (your name at the foot of the side menu; on a phone, the More sheet) and choose Change Password.
  2. The page says "Choose a new password for" your email.
  3. Type your Current Password, then your New Password and Type It Again.
  4. Press CHANGE PASSWORD. "Your password is changed."

Then Back to your store.

RuleMessage If Not Met
At least 8 charactersUse at least 8 characters.
Not a common or easily guessed passwordChoose a stronger password, one that is harder to guess.
The two new passwords matchThe two passwords are not the same.
The current password is rightYour current password is not right.

Never Set a Password?

If you created your store with a code and never set a password, the page says: "Signed up with a code and never set a password? Sign out and use Forgot password to set one." See Signing In.

Good to Know

  • Changing your password does not turn off two-step sign-in; you still need your authenticator code.
  • A strong password is long: a short sentence you remember is better than a short word with symbols.

Questions

What if I forgot my current password?

Sign out and use Forgot password? on the sign-in page to set a new one with a 6-digit code.

Does this change my password for every store?

Yes. You have one account; the password is the same for every store you are on.

Was This Article Helpful?

Thank you. Your answer helps us improve this article.

Still stuck? Write to support from your admin's Help page.

Still Need Help?

Write to Mercayo's support with your store's address and what you were doing. Your admin's Help page has the details.

CONTACT SUPPORT