Local Pickup

Local Pickup lets shoppers choose Pick Up at checkout and collect their order from one of your pickup places. There is no delivery charge and no courier. Open it from Settings › Delivery Rates and PIN Codes › Local Pickup. Anyone who can see settings can open it; changing it needs the right to change settings.

Set Up a Pickup Place

A pickup place is one of your stock locations (Inventory › Locations): your shop, studio or warehouse.

1. Under Pickup Places, press SET UP PICKUP on a location (press ADD LOCATION to make one first).
2. Fill in its Address, City and PIN Code (one India Post knows), a Phone and the Opening Hours.
3. Write How to Collect, up to 300 characters: "Ask at the counter with your order number." Shoppers see it at checkout and in the email.
4. Tick Offer pickup here and press SAVE.

Offer pickup at as many places as you like; each is a choice at checkout.

Switch It On

1. Switch Local Pickup on.
2. Pay at Pickup (on to start with) lets a shopper pay in cash when they collect, while your store takes cash on delivery. Your COD limit and fee apply.
3. Keep Pickup Orders For (Days) (7 to start with) says how long a ready order waits; the email tells the shopper.
4. Press SAVE.

What the Shopper Sees

At checkout the delivery step reads Delivery or Pickup. With Pick Up chosen, your places are listed with their address and hours, each Free. The shopper still gives their own address, for their bill. Your PIN code rules never stop a pickup.

GST is charged where the goods are handed over, the pickup place, so a shopper from another state who collects in yours pays CGST and SGST.

Mark It Ready, Then Collected

A pickup order arrives like any other. On its page the Local Pickup card shows the place, and the main button follows its steps:

1. ACCEPT when you start on it.
2. MARK READY FOR PICKUP once it is packed. The shopper is emailed "Ready to collect" with the place, its hours, how to collect, how long you keep it and any cash to bring.
3. MARK COLLECTED when they take it. A cash order is marked paid and its invoice follows; the shopper is emailed "Collected".

A pickup order never gets a courier label or tracking, and the shipped and delivered messages are not sent for it. The packing slip says Pick up at. The Mercayo Admin App shows the place on the order and the next step in its dock. The shopper's tracking page shows the place, its hours and whether it is ready.

The orders list, on the computer and in the app, reads Ready for Pickup and then Collected for these orders.

The emails are switched in Settings › Notifications (Pickup Emails, on). Pickup SMS (off to start with) sends the same by SMS, through the approved Order Status Update text.

Orders Not Collected

Two switches under Local Pickup, both off to start with:

1. Remind to Collect, with Remind After (Days) (3 to start with): once, that many days after you mark an order ready, the shopper is emailed that it is still waiting (and sent the Ready for Pickup SMS again while Pickup SMS is on).
2. Cancel When Not Collected: once the days in Keep Pickup Orders For (Days) are over, the order is cancelled exactly as your team's CANCEL does: its stock goes back, a paid order shows in money owed back for you to refund, its invoice gets a credit note and the shopper gets the Order Cancelled message. While it is on, the Ready and reminder emails say the last day. The order's history says "Not collected in time".

Mercayo checks every 15 minutes.

Orders Your Team Makes and Business Orders

• Draft orders: under Delivery a draft lists your pickup places (Pick Up: Studio, free) beside the delivery options. Choose one and the draft is priced as a pickup; when the order is made it is a pickup order. Delivery to the address goes back to delivery. Editing a pickup order keeps its place.
• Business quotes: the delivery option list offers your pickup places too.
• Pay later (credit terms): a business buying on credit may choose Pick Up at checkout; its due date and credit limit work as usual.

Good to Know

• The stock of a pickup order comes from your online stock, like every order. Move stock to the counter with a transfer.
• Pickup places are in India (an India Post PIN code), so orders in a market abroad are delivered, not picked up.
• WhatsApp has no approved pickup message, so it sends nothing of its own for these steps (an auto-cancel's Order Cancelled message excepted).
• Mercayo can set or limit these settings for your store, with a reason your admin shows.