A store owner (or someone who can manage the team) invites you by email or mobile number. You get a link that opens the invitation in the Mercayo admin: Join and the store's name.
Accept It
- Open the link from the invitation. The page says who invited you ("… invited you to help run … on Mercayo.") and Your Access:
- Admin: everything except the plan and ownership (launching the store also stays with the owner), or
- Staff: and the roles you will have (for example Order Manager).
- If you already have a Mercayo account, press SIGN IN and sign in with the account the invitation was sent to. If you do not, press CREATE AN ACCOUNT: confirm your email or mobile number with a code, then you come back to the invitation.
- Press ACCEPT INVITATION. The store opens; it is now in your list of stores.
If you are signed in with a different account than the one invited, press USE ANOTHER ACCOUNT.
When It Does Not Work
| Message | What It Means |
|---|---|
| Invitation Expired: This link has expired. Ask the store to send a new one. | Invitations work for a set number of days (the store's Invitations Work for (days), 7 by default) |
| Invitation Cancelled | The store cancelled it; ask for a new one |
| Already Accepted | The invitation was already used. Sign in to open the store |
| This Link Does Not Work | Check that you opened the whole link, or ask for a new one |
| This invitation is for … Sign in with that account to accept it. | You are signed in with another account |
| The store has no free staff account right now (… in use). Ask them to free one. | The store's plan has no free staff account left |
After You Accept
- You see only the screens your role allows.
- The store may require two-step sign-in for your role; if so, a banner asks you to set it up within the store's grace days. See Two-Step Sign-In.
- To leave a store or change your access, ask its owner.
Questions
Can I be on more than one store?
Yes. Each store invites you separately; you switch between them in the admin. See Switching Between Stores.
The invitation came by SMS or WhatsApp. Which account do I use?
Use (or create) the account with that mobile number.