You can ask Mercayo to delete your personal data at any time. This page covers your Mercayo account, your store's data, and what Mercayo holds when you connect a Meta account (WhatsApp Business or Facebook).
Ask for Deletion
Use either way. We may first check that the request really comes from you.
- In the admin: open Account menu › Help, then send a support request saying what you want deleted: your account, your store's data, or a connected Meta account. Your store is attached to the request automatically.
- By email: write to grievance@mercayo.com from the email address on your Mercayo account. Give your store's name and say what you want deleted.
We confirm that we received your request within 24 hours. We tell you when the deletion is done, within the period the privacy policy sets.
What Is Deleted
- Your account: your name, email, mobile number, sign-in methods and staff access.
- Your store's data:
- products, pictures, pages, settings, customers, orders and messages;
- every file in your store's storage.
This runs after a 7-day hold, so you can change your mind. You can download your data first.
- A connected Meta account: Mercayo keeps these, sealed and encrypted, only to send your messages:
- the WhatsApp Business account id;
- the phone number id and display name;
- the access token Meta gave Mercayo.
On your request we delete them and stop all access at once.
You can also remove Mercayo yourself in Meta's Business Settings (Integrations › Connected apps). Meta then stops Mercayo's access at once. Ask us as above, and we delete what we stored too.
What We Must Keep
Some records must be kept by law, even after a deletion: tax invoices and the billing records of your Mercayo plan (8 years under Indian GST and tax law), and the security logs needed to investigate abuse. These are kept apart, locked, and used only for that purpose. Everything else is deleted.
Your Shoppers' Data
Shoppers' personal data belongs to your store, and Mercayo processes it for you. A shopper can delete their own account from your store. Their orders stay, without their details, as tax records require. If a shopper asks you instead, send us a support request and we do it for you.
For the full details, read our privacy policy.