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Results for “Cash on delivery”: 61 Articles All Topics
- How-To Guides
Cut Fake COD Orders with Confirmation Codes
A step-by-step plan against fake and refused cash on delivery orders: a code on the shopper's phone, a staff call, automatic clean-up, limits and part payment, and how to tell if it works.
- How-To Guides
Free Delivery Over an Amount
Offer free delivery above a bag value, the two ways Mercayo can do it (a rate's Free Above amount, or a free delivery offer), what shoppers see, and how to check it.
- Getting Started
Set Up Delivery
Price delivery by state and parcel weight, offer free delivery above an amount, stop deliveries or COD to some PIN codes, test any PIN, and connect a courier.
Settings › Shipping and Delivery - Settings
Shipping and Delivery
Set what delivery costs by state and parcel weight, free delivery above an amount, delivery days, and PIN code rules that stop delivery or COD, then test any PIN code.
Settings › Shipping and Delivery - Settings
Checkout and COD
Every setting of your checkout, cash on delivery with its fee, limit, confirmation code and part payment, online payments, order clean-up and the thank-you page.
Settings › Checkout and COD - Troubleshooting
COD Codes Not Arriving
Shoppers do not get the 6-digit code that confirms a cash on delivery order, or the code is refused: credits, limits, WhatsApp or SMS, expired codes, and what to check first.
- Settings
COD Rules and PIN Codes
Ask risky cash-on-delivery orders for part payment, offer online payment only, add a COD fee or hold them for a call by your own rules; turn COD off for PIN codes; the Mercayo Trust Network.
Settings › COD Rules and PIN Codes - Orders and Fulfilment
Draft Orders and Payment Links
Take an order yourself, for a customer on WhatsApp, the phone or in your shop: add items, a staff discount and codes, choose cash on delivery or a Razorpay payment link, and share the link.
Orders › Drafts - Glossary
Glossary
The words you meet in Mercayo and in Indian e-commerce, from AWB and COD to HSN, NDR, place of supply and RTO, each explained with where to read more.
- Troubleshooting
Launch Is Blocked
LAUNCH MY STORE is greyed out or refused: each item on Before You Launch, what makes it Done, and the less obvious reasons it stays open.
- Settings
Notifications
Every email and message your store sends, to shoppers, to your team and from Mercayo: when each goes, its channels and price, previews, tests and the latest messages.
Settings › Notifications - Settings
Online Store Settings
Store-wide settings for your storefront: the page builder, product lists (filters, order, per page, badges), the sale page, search, Shop by Fit, the home page's rating and the footer's payment icons.
Settings › Online Store - Analytics and Reports
RTO Report and PIN Codes
See where, what and how cash-on-delivery parcels come back, what refused parcels cost you, and act on the PIN codes that return the most.
Analytics › RTO - Orders and Fulfilment
RTO Shield
A risk score from 0 to 100 on every cash on delivery order, with the reasons in plain words, and the actions you choose for medium and high risk: hold for a call, ask for the code, or ask for part payment.
Settings › Checkout and COD › RTO Shield - Getting Started
Set Up Payments
Take cash on delivery from day one, then connect your own Razorpay account for UPI, cards, netbanking and wallets, test it, and go live.
Settings › Payments - Orders and Fulfilment
Shipment Page
One parcel's full story: its courier, AWB, weight, cash to collect, pickup, the whole tracking timeline and any failed delivery.
Orders › Shipments - Orders and Fulfilment
Unconfirmed COD Orders
How COD confirmation codes, the staff call and WhatsApp confirmation work on your orders, and the daily routine for the Unconfirmed tab.
- Settings
Courier Accounts
Connect your own Shiprocket or Shipway account so you can make labels, book pickups and follow every parcel from the Mercayo admin.
Settings › Couriers - Marketing and Discounts
Discount Editor
Every card and field of the discount editor: method and code, what the offer gives, products, minimums, exclusions, limits, combinations, who can use it, product pages, dates, Try a Bag and status.
Marketing › Discounts - Orders and Fulfilment
Edit an Order
Change the items, address or delivery of an unshipped order: how editing works, what replaces the old order, how the difference is refunded or collected, resending emails and bulk notes and cancels.
Orders › an order › EDIT ORDER - Settings
Invoices
How your GST invoices, bills of supply and credit notes are numbered and look (terms, logo, signature), when the invoice is issued, and the GST rate on delivery, the COD fee and gift wrap.
Settings › Invoices - Settings
Labels and Pickups
Switch on the courier integration, choose how a courier is picked for each parcel, book pickups with the labels, and set your usual parcel size and weight.
Settings › Labels and Pickups - Marketing and Discounts
Offer Report
How one discount did from confirmed orders: orders, sales, discount given, average order with and without it, new and returning shoppers, COD and prepaid, day by day, top products, a CSV, and its card label.
Marketing › Discounts - Orders and Fulfilment
Order Page
Everything about one order on one page: its progress, items and totals, timeline and notes, payment, parcel, GST invoice, refunds and the next step.
Orders - How-To Guides
Partial COD
Take a small COD charge or an advance online and the rest in cash: set it up, see exactly what shoppers pay with worked examples, and what happens when a parcel is refused.
- Settings
Product Page Settings
What every product page shows (options chosen, low stock, delivery dates, codes, suggestions, sharing, bundles, back-in-stock, pre-orders, personalisation) and the Catalogue card.
Settings › Product Page - Orders and Fulfilment
Refunds
Refund an order in full or in part, to the original payment, as cash or bank transfer you record, or as store credit, with credit notes and stock handled for you.
- Customers and Loyalty
Rewards
Spend tiers that pay cashback into store credit: set up tiers like Silver and Gold, what each earns, how spend is counted, and moving a customer by hand.
Customers › Rewards - Settings
Rewards and Credit Settings
Every setting for store credit, gift cards (amounts, expiry and extensions), rewards tiers and refer and earn, with defaults and examples.
Settings › Rewards and Credit - Settings
Settings
The Settings home groups every part of how your store runs into tiles, each showing where it stands now, from COD and delivery prices to your team.
Settings - Orders and Fulfilment
Shipments
Every parcel your store has sent with a connected courier, grouped by stage from waiting for pickup to delivered or returned.
Orders › Shipments - Getting Started
The Home Screen
What every card on your admin's Home shows, how its numbers are counted, and how to pick the dates it covers.
Home - Getting Started
The Setup Guide
The ten steps on Home that take a new store to launch, which ones are needed, how each one is ticked off, and how sample products work.
Home › Set Up Your Store - Settings
Activity Log
Every change your team (and Mercayo) made in your store, who made it and when: prices, stock, orders, settings, staff and more, with filters and a CSV export.
Settings › Activity Log - Analytics and Reports
Analytics
Your store's numbers in ten tabs, from Live and Overview to Sales, Orders, Products, Customers, Traffic, Discounts, Inventory and Finance, with what every number means and how it is counted.
Analytics - Marketing and Discounts
Combining Discounts
How Mercayo decides which offers a bag gets: the three kinds of offer, the Combines With ticks, Applies on its own, best saving or your priority order, several codes, and the order savings are taken in.
- Troubleshooting
Courier Sync Problems
Shiprocket or Shipway labels fail, orders say Reconnect needed, or tracking stops moving: every label-run message, the webhook, and how to reconnect without losing parcels.
- Getting Started
Create Your Store
Sign up with your mobile number or email, confirm the 6-digit code, choose your store's name and address, and start your free trial.
- Customers and Loyalty
Customer Page
One customer in full: what they spent, their orders, contact and marketing consent, addresses, store credit, rewards tier, referrals, gift cards, tags, notes and a timeline.
Customers › a customer - Customers and Loyalty
Customer Segments and RFM Groups
Group customers by how recently, how often and how much they bought, or by your own rules over orders, spend, tags and place, and send a campaign to any group.
Customers › Segments
Write to Mercayo's support with your store's address and what you were doing. Your admin's Help page has the details.
CONTACT SUPPORT