Move Your Store to a New Domain Without Losing a Link

Settings → Domains → CHANGE DOMAIN moves a store from one domain of its own to another, in four steps shown at the top of the page: New Domain, Preview, Switch and Old Domain.

1. New Domain. Type the domain you are moving to and press CONNECT NEW DOMAIN. It is connected like any domain (its records at your domain provider, or added for you through Connect Cloudflare, then its free certificate), even when your plan's domain count is full, because the old one is leaving. Nothing changes for shoppers yet.
2. Preview. Every place in your store that names the old domain, found now and grouped by area (pages and sections, products, menus, the theme, settings, store texts and translations, URL redirects, forms, messages still to send and more), each with its count and a few examples. Beside it: what is kept as it is and why, and what Mercayo does itself.
3. Switch. SWITCH TO NEW DOMAIN makes the new domain your primary address and rewrites every link in one go, changing only the exact old address (a different domain that merely contains the same letters is left alone). Every page is rebuilt at once, so no visitor meets an old link.
4. Old Domain. Your choice: Redirect, Then Remove (recommended, 90 days to start with, 1 to 365) or Remove Now (you type the old domain to confirm).

What Is Kept on Purpose

Records of what already happened stay exactly as they were: issued invoices and credit notes (GST documents are never altered), messages already sent, what shoppers wrote (orders, addresses, their messages) and your activity log. WhatsApp templates that Meta approved as written are kept too, with a step telling you how to change and resubmit them.

During the Redirect

Every page of the old domain answers with a permanent redirect to the same page on the new one, so old links in emails, bookmarks, search results and printed QR codes keep working. A shopper who arrives with something in the bag, or signed in, is handed over to the new domain with the same bag and a fresh sign-in, through a one-time link that works once for five minutes. A guest's wishlist travels with them too.

After the Switch

What Mercayo Did lists each part as it happens: links changed, pages refreshed, the new domain's records (added in Cloudflare for you, or added by you), the email sender, your admin's own address (admin.yournewdomain when you had one on the old domain), and the old domain's removal. While the old domain still redirects, UNDO takes you back; anything you edited since the switch is kept as you left it, and the page lists it.

When the old domain is removed, Mercayo takes away only the records it added in your Cloudflare account (your own MX and DMARC records stay), and runs the Trace Check: your store's data, its home page, a product page, the sitemap, robots.txt, the product feeds, the headers and the shopper emails are read again for the old domain. The answer is "No trace of yourolddomain.in left", or exactly what remains and where.

Steps Outside Mercayo

Some places only you can change. Outside Mercayo lists each with where to go, what to change (old and new, with COPY buttons), how, and a DONE tick: your domain provider's DNS, Google Search Console's Change of Address, Google Merchant Center, Meta, Google Analytics and Ads, Razorpay, your courier panels, WhatsApp, mailboxes on the old domain, social profiles, Google Business Profile, and printed material. The ones Mercayo knows you use are marked You Use This.

Every change of domain stays in Domain History on Settings → Domains: from and to, when, by whom, the links changed, when the old domain was removed and the trace check's verdict.