Ship with Shiprocket

With your own Shiprocket account connected, your daily shipping happens inside Mercayo: select the packed orders, make every label at once, the courier collects, and tracking flows back to the order, the shopper and your Failed Deliveries queue on its own. Your Shiprocket rates and wallet stay your own; COD money goes to your Shiprocket account as before. This guide walks through it once; the screens are explained in Courier Accounts, Labels and Pickups Settings and Packing Slips and Labels.

Part 1: Connect (Once)

1. In Shiprocket, open Settings → API → Configure and create an API user (a separate email and password just for Mercayo).
2. In Mercayo, open Settings › Couriers, type the API User's Email and API User's Password, and press CONNECT SHIPROCKET. Mercayo checks them with Shiprocket at once.
3. The Finish in Shiprocket card shows a Webhook URL and a Security Token. In Shiprocket, open Settings → API → Webhooks, paste both, switch the webhook on and save. The token is shown only once.
4. Back in Mercayo, press DONE, I HAVE ADDED IT.

Part 2: Set Your Rules (Once)

1. Open Settings › Labels and Pickups.
2. Switch on Courier Integration.
3. Choosing the Courier: Cheapest (default), Fastest, or Preferred with your list (for example Delhivery, Xpressbees; the cheapest is used where none of yours serves the PIN code).
4. Book the Pickup with the Labels: on, if you want the courier to come as soon as labels are made.
5. Make sure your products have weights, or set a Package Weight (g), and set your usual box size.
6. Press SAVE.

Part 3: Every Day

1. Confirm: on Orders, handle unconfirmed COD orders first (see Unconfirmed COD Orders).
2. Pack: print packing slips for the To ship orders (see Packing Slips and Labels).
3. Label: tick the packed orders (up to 100), press GENERATE LABELS, confirm, wait for the run, then DOWNLOAD LABELS (PDF) and stick one label on each parcel. Orders that fail say why ("Weight missing", a PIN code no courier serves, or a part-paid COD order, which must be shipped from Shiprocket's dashboard) and stay selected.
4. Hand over: parcels wait on Shipments under To Pickup until the courier collects them. The order turns Shipped when the courier reports the pickup, and the shopper is told.
5. Track: tracking events arrive by themselves on the parcel, the order, and the shopper's order page.
6. Answer failed deliveries: when the courier cannot deliver, the parcel appears under Shipments › Failed Deliveries and in the bell. Answer each quickly: re-attempt, a corrected phone or address, or return. See Failed Deliveries (NDR).
7. Delivered: the order turns Delivered; a COD order's cash is collected by the courier for your Shiprocket account. A parcel refused and brought back marks a COD order Returned to origin, and its stock comes back.

Costs and Money

• Each AWB is charged by Shiprocket to your Shiprocket wallet, not by Mercayo. "Orders that cannot ship say why, and nothing is charged for them."
• COD cash is collected by the courier and paid out by Shiprocket on its own schedule. Mercayo's Analytics shows Cash on Delivery collected and with couriers now; payouts from couriers are not tracked yet.

Questions

Can I ship some orders without Shiprocket?

Yes. Press Ship on the order page to mark it shipped by hand once it has left with your courier.

What if Shiprocket says my sign-in stopped working?

The card shows Reconnect needed; press RECONNECT with the API user's current password. See Courier Sync Problems.

Can I use Shipway instead?

Yes. Connect it on the Shipway card in Settings › Couriers with your Shipway account's email and licence key, then add Mercayo's webhook in Shipway. Labels, manifests, cancellations and tracking then work as they do with Shiprocket, and MAKE DEFAULT chooses which account makes the labels. See Courier Accounts.