Assistants for Your Admin and Your Shoppers

The admin assistant sits behind a button beside the bell on every screen of your admin. It answers "how do I…" questions from Mercayo's Help Centre in a few short steps, links the exact step of the article and shows that step's picture, and says so when the Help Centre does not cover something instead of guessing. These plain questions are free within fair use. It reads your sales, orders, products, settings and payouts with the signed-in person's own rights: a role that cannot see orders gets no orders from it. It explains why: an order's whole story (payment, cash on delivery checks, a held order, courier scans, returns), every reason a product cannot be bought (a draft, stock, early access, a hidden market, a missing GST rate), a setting's value and who set it, and when your payouts arrive.

Paste a link to one of your own products, collections, categories or pages and it knows exactly which one; it reads the link's words and never opens it, and a link to another store or site is refused. A page link brings a button to open the Section Builder Assistant on that page.

It can prepare changes: a product's title, description, tags, search listing, each variant's price, compare-at price and stock, and its photo order or main photo (from its own photos or your media library); a collection's name, description and sort; and a simple on/off setting of your store. You see each field's now and after, and what applying costs, with APPLY. Only that press changes anything, through the same save as the screen (a product changed by someone else meanwhile is never overwritten), and your activity log says the assistant made it for you.

The order assistant shows on your shoppers' order page and in My Account. It tells the shopper it is an assistant, answers about their own order (the one the page has already checked with the order number and phone, a code or their account), your policies, and whether a product is in stock. When the shopper asks, it prepares a request: cancel (your normal cancellation rules), return or exchange (your own forms open), or a call back (your inbox gets it with the order number). Nothing happens until the shopper presses CONFIRM, and your team and rules decide the outcome.

Answers are written by Claude language models from Anthropic. Plain how-to questions are free: 40 a person a day and 600 a store a month. A question that reads your store uses 3 of your store's credits, and an applied product or collection change uses 5 (your plan includes credits every month; you can top up). The order assistant counts conversations against its add-on. Both stop when there is nothing left to pay with; they never bill you by themselves.