Know It Is an Order Before You Pick Up the Phone

Five kinds of alert each have a sound: New Orders, COD to Confirm, Failed Deliveries, Low Stock and Messages (a shopper's WhatsApp message or the contact form).

Mercayo's Sounds

Seven short original sounds, made for Mercayo and evened out to the same loudness: Cash Register (a till's "cha" then a bright two-bell "ching", for new orders to start with), Coin Chime (coin clinks and a two-note bell, for COD to confirm), Doorbell (failed deliveries), Soft Ping (low stock), Bell (messages), Marimba and Drum Roll, plus Vibrate Only and Silent. PLAY lets you hear each before choosing it.

Your Own Sounds

Your Sounds adds sounds of your store's own: an MP3, OGG or WAV file of up to 10 seconds and 1 MB, with a name, and a tick to confirm your store has the right to use it (you made it, bought it, or it is free to use). Each one is checked by what the file really is, not its name, and evened out to the loudness of Mercayo's sounds, so no sound is louder than the rest. A store keeps up to 5 to start with. A sound the store plays for an alert cannot be deleted until another is chosen there.

Who Chooses

Alert Sounds in Settings sets the store's sound for each alert. Each person can choose their own in the app's Alerts and Sounds, and their choice follows them on every phone they sign in on. The sound played is the person's choice, else the store's, else Mercayo's starting one; a sound Mercayo fixed for a store shows as locked.

Where They Play

• The Mercayo Admin Android app plays each alert's sound on a locked phone with the app closed: each alert goes to an Android notification channel with its sound, which you can still change or mute in Android's own settings.
• The app open on the screen plays the sound with a note to open the alert.
• The full admin, open in a browser, plays your sound for new orders when one reaches the bell. SEND TEST in the app sends a test of an alert's kind, so you can hear it on a locked phone.

Mercayo can fix a store's sound for any alert (only from Mercayo's own sounds or the store's own), switch a store's own sounds off, and set how many it keeps (5 to start with, up to 20). When own sounds are switched off, alerts that named one play their kind's starting sound. Mercayo's own sounds were made from code for Mercayo and imitate no known product's recording. A store's own sounds are stored with its files and count toward its storage; Mercayo's demo stores never send alerts.