Delhivery and Blue Dart Direct
Your Own Delhivery or Blue Dart Account, Connected Directly
Already have a business account with Delhivery or Blue Dart? Connect it to Mercayo directly, keep your own contract rates, and make labels, follow parcels and choose couriers by your rules from the same admin as your aggregator.
- No fee on your orders, on every plan
- Free for 14 days
Kosha is a demo store on Mercayo. Its products, orders and customers are sample data.
In short
What It Does
In Couriers, under Direct Courier Accounts, each courier has its own card beside Shiprocket and Shipway:
- Delhivery: your API token from Delhivery One, your account's name and the warehouse your parcels leave from (by its name in Delhivery). Mercayo checks the token with Delhivery before anything is saved, then keeps it encrypted and never shows it again.
- Blue Dart: your login ID and licence key, the client ID and secret of your app on Blue Dart's API portal, your customer code and origin area, your pickup address and, if you like, your contract rates (Blue Dart's API gives no prices).
Once connected, a direct account works like any courier account in Mercayo: GENERATE LABELS on the Orders list or an order uses it when it is your default (or when you choose it), your Courier Rules choose between its services (Delhivery Surface or Delhivery Air; Blue Dart Air or Blue Dart Surface), and bulk runs go through Shipping Jobs in the background.
What Goes Through Mercayo Today
Every connected card lists, call by call, what Mercayo does now and what waits for a live check: calls Mercayo built from the courier's public material but has not yet seen work on a real merchant account. Until a call is checked, Mercayo refuses it on a real account and says so in plain words, so nothing wrong ever reaches your courier; Mercayo turns it on for a store together with the merchant for the first check.
| Delhivery | Blue Dart | |
|---|---|---|
| Which services serve a PIN code, with days | Yes | Yes |
| Prices to compare services | Your Delhivery rates | Your contract rates, typed once |
| AWB and label | Yes: Delhivery's label and your own branded label with its sort code | Live check pending: your branded label prints Blue Dart's area and location codes |
| Cash on delivery, part paid | Collects only what is due | Collects only what is due (with the booking) |
| Pickup request | Yes, one per warehouse and day | Live check pending |
| Cancel before pickup | Yes | Yes, for a parcel booked through Mercayo |
| Tracking | Status updates once Delhivery's team sets them up, and Mercayo's 12-hour check | Status updates once Blue Dart sets them up, and Mercayo's 12-hour check |
| Answers to failed deliveries | Live check pending; answer in Delhivery One meanwhile | In Blue Dart's own panel |
| Return pickups | Live check pending | Live check pending |
| Adding a pickup address | Yes: registered at Delhivery | Kept in Mercayo |
Request a New Courier
Need a courier Mercayo does not connect yet? REQUEST A COURIER on the same page asks which one, roughly how many parcels a month, their website and why. It reaches Mercayo Support as a request with your store attached, you get a copy by email, and you follow it under Help → Contact Mercayo Support.
For your store
Why It Matters
Many Indian sellers outgrow an aggregator for their busiest lanes and sign a contract with the courier itself: lower rates for volume, a named account manager, faster COD remittance. Until now that meant two dashboards, copying addresses and AWBs between them.
Connecting the account directly keeps one way of working: the same Orders list, the same labels in your look, the same rules choosing between air and surface, the same tracking page for shoppers. Your aggregator stays connected for the couriers and PIN codes your contract does not cover.
And when the courier you need is not there yet, asking for it takes a minute and goes to the team that builds the connections, with your volume and reasons attached.
Step by step
How It Works
Get Your Keys From the Courier
Delhivery: in Delhivery One, Settings → API Setup gives the API token; your warehouse must already be registered in Delhivery. Blue Dart: your account manager gives the login ID, licence key, customer code and origin area; the client ID and secret come from your app on Blue Dart's API portal.
Connect the Account
In Settings → Couriers, fill in the card's form and press CONNECT DELHIVERY or CONNECT BLUE DART. The button shows it is working at once; the courier checks the keys and nothing is saved if it refuses them.
Ask for Status Updates
Right after the first connect, the card shows an address and a secret, once. Send both to your courier's account manager or support and ask them to send status updates there with the secret as the x-api-key header. Until they do, Mercayo asks about quiet parcels every 12 hours.
Make Labels
Make the account your default, or choose it when you press GENERATE LABELS. Your Courier Rules can prefer Delhivery Air or Blue Dart Surface by weight, value, PIN code or payment.
Request a New Courier
Press REQUEST A COURIER, name it, say roughly how many parcels a month and why, and press SEND REQUEST. You get the request's number at once and a copy by email.
Your shoppers
What Your Shoppers See
Nothing changes for shoppers: the order page and Track Your Order show the courier, the AWB and its scans as for any parcel, and a part-paid cash order shows only the amount still to pay.
Settings
Settings You Control
All are under Settings → Shipping.
Mercayo
Mercayo's Controls
Mercayo's team can switch direct courier accounts off for a store, and turns on the live check of the calls not yet checked for one store at a time, together with the merchant, with every change in Mercayo's audit log. Your account, your rates and your COD money stay with your courier: Mercayo never books with its own account and never holds courier charges.
Limits today
Good to Know Before You Start
- Blue Dart: booking AWBs, pickup requests and return pickups through Mercayo start after the first live check on a merchant's account; until then book them in Blue Dart's own panel and add the AWB to the order with SHIP.
- Delhivery: answers to failed deliveries and return pickups through Mercayo start after the first live check; until then do them in Delhivery One.
- Status updates need the courier's team to set up the address for your account; without them, scans arrive with Mercayo's 12-hour check.
- Blue Dart's API gives no prices: without your contract rates, your rules cannot compare its services by price.
- A courier's own label from Blue Dart is not available through its API; your branded label carries its routing codes.
Questions
About Delhivery and Blue Dart Direct
Do I still need Shiprocket or Shipway?
No, a direct account works on its own. Many stores keep an aggregator too, for the PIN codes and couriers their contract does not cover; your default account is the one labels use unless you choose another.
What does Live Check Pending mean?
Mercayo built that call from the courier's public material but has not yet seen it work on a real merchant account. It is refused on real accounts until Mercayo checks it with a merchant, so a wrong field never reaches your courier.
Are my keys safe?
They are checked with the courier, kept encrypted with a key outside the database, and never shown again, to anyone. Disconnecting removes them.
Which couriers can I ask for?
Any. Name it in Request a New Courier with your volume and reasons; the request reaches Mercayo Support with your store attached.
Help Centre
In the Help Centre
Related
Related Features
- Shipping LabelsSelect orders and press GENERATE LABELS: each gets a courier by your rules and an AWB, and one PDF of labels in your look, printed on the paper you choose.
- Courier Rules and RatesRules by payment, weight, zone, PIN code or product pick each parcel's courier, with a tester, the reason on every order and your account's live prices.
- Shipments and PickupsTabs, filters and search for every parcel; request pickups, print manifests and labels, check or cancel shipments in bulk as background jobs.
- Order TrackingShoppers follow their order on your store's own page: order steps, the courier's timeline, the AWB, documents, and messages from your team.
- India Post and Your Own CouriersSelf-ship labels with a box for the courier's sticker, a counter booking list, and the tracking number added by scan, with India Post's check digit.
More in Shipping: Delivery Charges | Delivery Dates by PIN Code | Shipping Labels | Failed Deliveries | Order Tracking | Exchanges | Returns and Refunds | Packing Lists | Branded Shipping Labels | India Post and Your Own Couriers | Courier Rules and Rates | Shipments and Pickups | Return Pickups | Closed Days, Holidays and Cut-off | Local Pickup | Shipping Profiles
