Every Parcel in One List, With Bulk Actions That Never Make You Wait

Orders → Shipments lists every parcel: those made through your Shiprocket or Shipway account and those you shipped with your own courier and its tracking number.

Tabs, Filters and Search

Each tab shows its count under your search and filters. Filters narrow by state, courier, account (Shiprocket, Shipway or your own courier), payment (COD or prepaid), pickup address, and the date a parcel was created, shipped or delivered. Needs Attention finds the parcels to chase: a failed delivery waiting for your answer, no courier scan for the days you choose (3 to start with), or labelled more than a day ago and still not collected. Search takes an AWB, the order's number as typed (#KO-1042, 1042), the customer's name or phone, or a PIN code. Save any combination as a view: a tab of its own, shared with your team.

The columns (parcel and AWB with COPY, order, customer and city, courier and account, state with the reason it needs attention, COD, weight, created, pickup, last update and the label) can be hidden, moved and resized. On a phone the parcels are cards: a long press chooses, and the actions sit in a bar at the bottom.

Acting on Many Parcels

Choose parcels on the page, a range with shift-click, or Select all … matching (up to 5,000). The bar says how many each action applies to, such as REQUEST PICKUP (19 OF 47), and an action that applies to none is greyed out:

Background Jobs

Any action on two or more parcels (and GENERATE LABELS for two or more orders on the Orders list) is a shipping job: it is accepted at once, a message says "Pickups for 19 parcels requested. We'll tell you when it's done.", and the work goes on in the background while you use the admin. Orders → Shipments → Shipping Jobs shows each job's live progress and, inside it, every parcel's outcome (done, skipped and why, or failed and why) and its files. When it ends, the bell tells the person who started it: "Pickups requested (19 of 47)". A job of labels, a manifest or a print takes up to 100 parcels and makes one PDF, so a bigger selection becomes several jobs; the others take up to 1,000. A job that was interrupted carries on from where it stopped, and nothing is done twice.

One parcel at a time (from its own page, the order page's parcel card or the phone app) stays immediate, with its answer shown on the spot.

Pickup Addresses

Settings → Labels and Pickups lists the pickup addresses of each connected courier account, read from the account itself, with its Primary address marked and "Phone not verified" where Shiprocket says so. Choose the one your parcels leave from, or keep the primary. ADD PICKUP ADDRESS adds a new one to your courier account from Mercayo, with the PIN code filling in the city and state.

Cancel a Shipment

CANCEL SHIPMENT (on a parcel, the order's parcel card, the Orders list or the Shipments list) cancels the courier booking and its AWB while keeping the order: the order goes back to To Ship, the old label stops working, and the order's history records who cancelled it and why. Ship it again with the same courier or another. It works until the courier's pick-up scan; once the courier has the parcel, ask for a return instead.