Thank-You Page
An Order Confirmation That Answers What Comes Next
The minute after an order is when a shopper is most ready to trust you. The thank-you page answers their questions at once: what they ordered, what they paid, what is still due in cash, and what happens next.
- In every plan
- Free for 14 days
Kosha is a demo store on Mercayo. Its products, orders and customers are sample data.
In short
What It Does
Right after an order, shoppers land on a page made for that moment:
- The order: "Thank You, Priya!" with the shopper's first name, "Your order number is #1042", what they saved, and the payment split: "Paid ₹200 online · ₹1,099 to pay in cash on delivery". With rewards on, a signed-in shopper also sees their tier and the store credit this order will earn once delivered.
- What happens next: Order Placed (or Waiting for Your Payment), Packed and Shipped ("You'll get the tracking details as soon as it leaves"), Delivered to You ("Please keep ₹1,099 ready to pay in cash", or "It's paid: nothing more to pay at the door"), and the email the details went to.
- The summary with pictures, every charge on its own line, and Delivering To with the address and the last digits of the mobile number.
- Cancel while the shopper is still allowed to (inside the hours you allow, and before a courier label is made).
- Order updates on WhatsApp, where WhatsApp messages are set up.
- An invitation for a guest to sign in with their phone ("Keep Your Orders in One Place"), so the order is in their account; a signed-in shopper sees "This order is in your account" and MY ORDERS.
- SHARE the store ("Know Someone Who'd Love It?"), through the phone's own share sheet, or a copied link on a computer.
- A row of up to eight best sellers in stock, leaving out what was just bought.
One button stands out: CONTINUE SHOPPING. VIEW ORDER takes them to the order's own page (their account's order page when signed in, the tracking page otherwise), where they can follow the courier later.
Read on the Server, Never Cached
The page is never cached and is not shown to search engines. It reads the order on the server, so nothing jumps or appears late. The shopper's browser keeps a private receipt for 3 days, so they can come back to it. Opened anywhere else, the page shows only what its own address carries (the order number, the saving and the payment split) with a short line such as "We will confirm it with you on your phone", never the address or the items.
Three Layouts
| Layout | What It Looks Like |
|---|---|
| Receipt | The order's details, with the summary beside them |
| Celebrate | A large confirmation, with what happens next first |
| Compact | One summary card, the next steps and products to keep shopping |
For your store
Why It Matters
Shoppers who pay cash on delivery, especially first-time buyers, want reassurance that the order is real and know what to do next. A clear "keep ₹1,169 ready in cash" and "we will confirm it with you on your phone" prevents surprised shoppers at the door and refused parcels.
A shopper who ordered by mistake, or found the wrong size, is better served by a CANCEL button in the first hours than by a parcel that comes back: the stock returns at once, the offers are released, and no courier is paid for a return trip.
It is also the warmest moment to invite a guest to sign in, to share your store with a friend, or to show what else people buy, without getting in the way of the confirmation itself. Each of these is a switch, so a store that wants a quiet confirmation can have one.
Step by step
How It Works
Choose the Layout
In Online Store → Theme → Section Styles, pick the order confirmation layout: Receipt, Celebrate or Compact. Each comes with a small picture, and your theme's colours, fonts and button shape apply.
Choose What Else It Shows
In Settings → Checkout and COD → Thank-You Page, switch Suggest products, Invite guests to sign in and Share the store on or off. All three are on to start with. The sign-in invitation also needs shopper accounts on.
Set How Long Shoppers May Cancel
Shoppers can cancel within (hours) decides whether a CANCEL ORDER button shows: 24 hours to start with (up to 168), and only until a courier label is made. 0 means only your team can cancel. See after the order.
Offer WhatsApp Updates
Offer order updates on WhatsApp (on to start with) adds GET WHATSAPP UPDATES on the thank-you and order pages. A shopper who says yes gets a message when the order ships and when it arrives. The card shows only once WhatsApp messages are set up for Mercayo.
Shoppers See It After Every Order
Cash, online or part payment, the page shows the right split, and an online order still waiting for its payment says so. From there, VIEW ORDER and the order email lead to the order's own page with the courier's progress.
A Change of Mind Is Handled Cleanly
CANCEL ORDER asks "Cancel Order #1042?" with an optional reason (ordered by mistake, found a better price, delivery takes too long, want to change the items or address, something else). YES, CANCEL cancels it at once: stock returns, offers are released, and the cancelled email and credit note follow exactly as for a cancel by your team. Money paid online is marked for a refund.
Your shoppers
What Your Shoppers See
A calm page that says "Thank You!" with their name, their order number, what they paid and what is due in cash, what happens next, and where it is going. They can follow it, ask for WhatsApp updates, cancel it if they changed their mind early, sign in to keep it, or keep shopping. Coming back to the page from the same phone within 3 days shows it all again.
Settings
Settings You Control
Each one is in your admin. A new store starts with the value shown.
Mercayo
Mercayo's Controls
Mercayo's team can fix these settings for a store with a reason your admin shows; every change is in Mercayo's audit log, and the effective value is Mercayo's override, then your setting, then the default. The page reads the order on the server through a private receipt kept only in the shopper's browser, or through their signed-in account, so nobody else can open it. The WhatsApp offer appears on your store only once WhatsApp messages are set up, so it never promises a message that cannot be sent.
Limits today
Good to Know Before You Start
- The receipt lasts 3 days in the shopper's browser; after that the order page is reached from the order email or by order number and phone on the tracking page.
- WhatsApp order updates are offered only to the shopper who places the order, and go only after their yes.
- The thank-you page is built from sections in the page editor; a required section cannot be removed.
- A paid order cancelled by the shopper is marked for a refund; your team makes the refund from the order page.
Questions
About Thank-You Page
What if the shopper opens the link on another phone?
Without the private receipt, the page shows only what the link itself carries: the order number, the saving, the payment split and a short line about what happens next, never the address or the items. The full order is always on the order's page, opened from the order email or by order number and phone on the tracking page.
Can the shopper cancel from the thank-you page?
Yes, while you allow it: within the hours you set (24 to start with) and before a courier label is made. A paid order's money is marked for a refund to the way they paid, and the shopper is told so before they confirm.
Are the suggested products ever what they just bought?
No. The row shows up to eight of your best sellers that are in stock, without the products in this order.
Does the page change for cash on delivery?
Yes. It says how much to keep ready in cash, and that you will confirm the order with them on their phone. With part payment, it shows what was paid online and what is left in cash.
What does the shopper see while an online payment is still on its way?
The first step reads "Waiting for Your Payment: We'll confirm the order as soon as the payment goes through." Once the payment is confirmed, the order moves on and the shopper gets the usual emails.
Does the thank-you page show up in Google?
No. It is marked so search engines leave it out, and it is never kept in the page cache, because every thank-you page belongs to one shopper.
Related
Related Features
- After the OrderOne page per order with its status, items, money and GST documents, plus cancel, BUY AGAIN, reviews, returns and exchanges for the shopper.
- Order TrackingShoppers follow their order on your store's own page: order steps, the courier's timeline, the AWB, documents, and messages from your team.
- Phone-First CheckoutOne page that starts with the mobile number and the PIN code, fills in the city and state, shows clear errors and a price breakdown that adds up.
- WhatsAppOrder updates, COD confirmation buttons, bag reminders, back-in-stock alerts and offers on WhatsApp, in your store's name, from Mercayo's number or your own.
- Customer AccountsShoppers sign in with a one-time code by email or phone, or with Google, and find their orders, invoices, addresses and credit in one place.
More in Checkout and Payments: Phone-First Checkout · Online Payments · Bag and Bag Drawer · Delivery Options at Checkout · Gift Options · Quick Checkout for Returning Shoppers · Bot Protection
Try It on Your Own Store
Every feature is in every plan, free for 14 days.
