Who Changed What, and When

The activity log is written by the database itself, whenever a member of your team (or a Mercayo support session) changes one of the things that matter, including:

products and variants, collections and categories, orders and refunds, discounts and their codes, gift cards and store credit, reviews, settings and COD rules, texts, pages and published layouts, menus, policies, your brand and theme, filters, team members, roles and invitations, payment and courier accounts, delivery zones and rates, exchange reasons, GSTINs and tax rates, store details and domains.

Because the database writes it, a change is recorded whichever screen made it: the product editor, a bulk action, an import, the phone admin. Nobody has to remember to log anything.

What Each Entry Says

Each entry is a sentence in plain words, such as "Moved order #1042 from Confirmed to Shipped" or "Changed the variant Cotton Kurta, M: price ₹499.00 → ₹549.00", in four columns: What Changed, Who, Area and When.

• Who is the person's name at the time. If they have since left, the entry stays, marked as a removed account.
• When is in your store's time zone.
• Area is one of twelve: Products, Orders, Customers, Discounts, Content, Settings, Team, Payments, Delivery, Tax, Reviews and Store.
• The old and new values are shown for plain fields like price, MRP, stock, status, amount, rate, COD switches, role and title. Other changes say which fields changed. Secrets are never shown or named one by one.

Some actions are written as one clear line rather than many small ones: handing over the store reads "Handed the store from A to B", not two role changes.

Whose Actions It Holds

Shoppers, background jobs and scripts are never mixed in: the log is your team's actions. Changes made in a Mercayo support session appear with the support person's name, marked Mercayo support (Mercayo's setting, on by default). Mercayo's overrides for your store appear in the same list, as by Mercayo, with the reason given.

Finding Things

You can search ("Search product, order, setting…"), filter by person, area and a date range, and page through 50 at a time. The filters stay in the page's address, so a filtered view can be bookmarked or shared with a colleague. EXPORT CSV saves what you filtered (up to 10,000 rows) as a file that opens in Excel or Google Sheets. The screen says how far back the log goes. Nobody can edit or delete an entry.

Mercayo sets how far back the log shows (a year to start with). Nobody, Mercayo included, can edit or delete an entry: the database refuses it, and entries are removed only with the store itself. Mercayo's own changes to your store's settings (an override or a lock, always with a reason) are written to your log too, so you are never left wondering why a setting changed. Whether support sessions name the person on their changes is a Mercayo setting, on by default.