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Shipping Basics for a New Online Store

Couriers, packaging, weights and what to do when a delivery fails.

Delivery is the part of your store shoppers remember. Get the basics right and it stays invisible.

Use an Aggregator to Start

A shipping aggregator gives you many couriers through one account, with rates you could not get alone. You print labels, book pickups and track parcels in one place.

Pack for the Journey

Parcels are thrown, stacked and rained on. Use a sturdy box or mailer, fill empty space, and seal it so tampering shows.

Weigh Honestly

Couriers charge by the greater of the actual weight and the volume weight. Measure your packed parcel once and save the numbers; wrong weights come back as extra charges.

Set Delivery Charges You Can Explain

A flat charge, free delivery above an amount, or both. Show it before checkout.

Watch the Failed Deliveries

When a courier cannot deliver, you have a short window to ask for another attempt. Check the list every day.

Mercayo connects to your Shiprocket account for labels, pickups and tracking, and shows shoppers where their parcel is. See shipping.

General guidance, not legal or tax advice. Check the details with your lawyer or CA.

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